For all FedEx services, we do not offer Saturday delivery. Example: If you select "NEXT DAY AIR" on a Friday before the daily shipping cut off, your package will not arrive until Monday.
Thank You for visiting the I-Supplements.com Shipping and Information Page. Our Staff hopes you have had a positive experience on the web-site, whether you are looking to place an order, read informative articles, blogs & reviews or to educate yourself on a particular Health & Nutrition Supplement. We would like to offer you 10% Off your order today for visiting www.i-supplements.com. Simply use the coupon code: info10 during the checkout process and feel free to pass this amazing savings to all of your friends. Take advantage today, as this offer may not be available very long.
When will my order ship?
We process orders Monday through Friday. We do not process or ship orders on weekends or holidays. We get most orders out the same or next day. Please allow 7-14 business days for orders to arrive. If we have a problem getting your product in stock we will notify you by email or phone. *Please note - not all items sold on our site are readily available in our warehouse and will need to be special ordered to complete your shipment. If so, your order should process and ship within several business days from the day when it was ordered.
We do not process order's after 1PM EST or on Saturday's and Sundays.
Typically, all in-stock orders are shipped within 24-48 hrs. If an item is out of stock and is not expected within 48 hours, we will email you and give you a projected ship date. Please make sure you provide a correct shipping and email address on your order.
We do not process order's after 1PM EST or on Saturday's and Sundays.
Incorrectly Inputting Shipping Information
If you incorrectly input your address, forget to add your suite or apartment number, input your zip code incorrectly, you will be charged a fee. No questions asked! USPS and FedEx both charge i-Supplements a fee to send it back or to intercept your package when they can not find your shipping destination. If you want your order re-shipped it will be the original shipping cost of your order plus the fee. If you want to cancel the order, your credit will be minus the fee, 20% re-stock fee and minus the original shipping cost. So please double and triple check your address after you input it. We do not want to charge these fee's to you.
What is Package Delivery Insurance?
Insure your package arrives every time. For $1.99 your package delivery is guaranteed, no questions asked. $1.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.
*Package Insurance does not cover International Shipments.
All orders are shipped either USPS or FedEx. USPS generally tends to be more affordable with smaller packages (less than 5 pounds), so please keep this in mind when ordering.
Flat Rate Super Saver is a flat $6.95 for any order under 2 pounds. Any order over 2 pounds, then standard shipping rates will apply. (See below) By choosing this method your order will either be shipped FedEx or USPS (you do not get the option). All orders should arrive no more than 3-8 business days from when it was placed. (Only valid on USA orders - excluding HI and AK and US Territories).
USPS Priority Rate is $7.95 plus $1.00 per each additional item. Any order over 5 pounds, you will be called or emailed with an exact shipping quote to make sure you are OK with the cost.
USPS Express Mail (1-2 days arrival time) is $25.99 plus $1.00 per each additional item. Any order over 5 pounds, you will be called or emailed with an exact shipping quote to make sure you are good with the revised shipping cost.
FedEx Ground Rate is $9.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.
FedEx 3 Day Air Rate is $15.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.
FedEx 2 Day Air Rate is $26.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.
FedEx Next Day Air Rate is $35.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.
USPS Priority Mail (Alaska, Hawaii and U.S. Territories). Shipments start at $8.95 and 1.00 for each additional item. If your order is over 5 pounds, we will email what the shipping cost will be. Your order will not be shipped until you approve the new total. All orders will be shipped U.S.P.S. Priority Mail.
Ready to Drinks and Liquids are very heavy and will require additional shipping. Proteins and Mass Gainers are typically over 5 pounds as well. Once again, if your order weighs over 5lbs, we will add an additional shipping fee on your order. See below.
We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!
Changes for Shipments that are 5 pounds and over
In an effort to maintain the highest levels of customer service, I-Supplements.com is changing the way we process orders for orders over 5 pounds. Due to the heavy weight of these packages, it is necessary to charge an additional fee for shipping above the standard ground shipping rate of 9.99 for FedEx Ground and 6.95 for USPS Priority. Effective immediately, we will be manually charging this additional fee separately from your online order. Therefore, you will see a charge for the order and our standard shipping rate, followed by another additional charge for the additional shipping fee. See below besides each shipping weight to see what the manual charge will be.
Do I get a tracking number from FedEx?
Yes! When we process your order, you get a tracking number emailed to you from FedEx after 4pm est the day your order ships so you can track the order right to your doorstep! We need an accurate email to get this to you.
If I order "FedEx NEXT DAY AIR" when will it arrive?
That depends on when you place the order. If you order the product late Friday night, then we will ship it on the following business day, Monday. You should then receive it Tuesday. If we are back ordered on something you want next day air, we will notify you by email and give you the option of waiting and still using next day air or changing to ground shipping. We try to get your order out ASAP! If you order after 12 noon EST, your order will not ship until the following business day.
Shipping to Canada:
Canada USPS Priority/FedEx International Ground
The cost is 26.99 and 1.00 for each additional item. If the order is over 5 pounds we will call or email you with a new price. Please read below as international rules apply to Canadian orders as well.
Canada USPS 1st Class Shipping
The cost is 17.99 and 1.00 for each additional item. If the order is over 5 pounds we will call or email you with a new price as the 1st class option is only valid up to a certain weight. Please read below as for the rules apply to Canadian order as well. No tracking info is provided and can take up to 30 days or longer to deliver.
What about International orders?*
INTERNATIONAL ORDERS - PLEASE NOTE: YOU ARE RESPONSIBLE FOR ANY CUSTOMS, TAXES, AND DUTIES YOU MAY INCUR. By submitting your international order on i-Supplements, you agree to our International shipping terms and regulations.
What is International Priority Mail? (Most Popular)
If you pick this option it is $42.99 and $1.00 for each additional item. It will arrive in 2-8 weeks. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of International Priority Mail packages is almost impossible and customs may not notify you that the package has been confiscated so you will still be responsible for the full value of the order.
Please make sure your email address is correct and a valid phone number is given. This will help ensure that you get your order.
If your order is over 5 pounds we will email you the exact cost of what it will cost to ship. The order will not ship until you approve the new shipping total.
What about customs in my country?
It is impossible for us to know every countries customs policies as they frequently change. It is up to YOU to check your countries customs policies and only order IF it is accepted into your country. We will not refund an order if it is taken or lost by your country.
- We do not guarantee delivery of these shipments and no refunds will be given on lost, returned or damaged shipments.
- Delays in international shipping are typical and lead times can extend beyond 8 weeks.
- If customer refuses to take delivery on an order they are still responsible for all charges incurred from the order.
- Customer is responsible for all fees involved to collect payment for orders.
- i-Supplements is not responsible for orders after leaving the United States.
- We are not responsible for Duties and Customs.
- We are not responsible for finding and informing you about your country's Customs regulations.
- We are not responsible for any confiscations done by your Government for any reason whatsoever.
- You agree not to file a charge-back if order is confiscated, lost or damaged.
I-Supplements reserves the right not to ship to a particular country due to custom laws and regulations
* By placing your order, you agree to the terms of our International Shipping Agreement.
How do you ship to the military?
We use the U. S. Post Office for all APO and other military forwarding addresses. It is difficult to tell you how long it takes due to where you may be in the military. On average shipments take 5-7 business days to deliver.
What type of packaging is my order shipped in?
We understand the need for privacy so our orders are shipped in brown boxes or padded envelopes. For further privacy, the shipping label will state "Fulfillment Company" instead of i-Supplements.